Refund Policy

1. Subscription Access

Ponchiki Studio sells access to digital software services. After access is activated, the service becomes available immediately through the streamer account.

2. Refund Requests

If something is wrong with your payment or access, contact us at hello@ponchikistudio.com within 14 days of purchase.

We review refund requests individually and may approve a refund when access was not provided, a duplicate payment occurred, or a technical issue prevented use of the service.

3. Non-Refundable Cases

Refunds may be declined when the subscription was used successfully, the issue is caused by a third-party streaming platform, or the request is made after the active access period has ended.

4. Processing

Approved refunds are processed through the original payment provider. Processing times depend on the provider and the customer’s bank or payment method.

5. Contact

For refund questions, contact us at hello@ponchikistudio.com.